I love my pool and my pool guy, Craig! We first reached out to him last Summer via HomeAdvisor to get a quote. Our plaster was nearly 20 years old and our tile was falling off, as well as having a large rust spot we were concerned might indicate issues underneath the service. He came out the day I put in my request on HomeAdvisor, gave me options, had samples, sent me a quote within the week, and checked back with me, but did not harass. We decided the timing was not right for us. Craig respected this. We followed up with him this year and decided we were ready. It was his busy time, so Craig already had multiple jobs going, but he asked when I needed it done. I told him May. It was done in early April. The crews he sent were very professional and hard working. Craig again let me know about a newer option that had come out, but no pressure when I decided to stick with our original choice of Tropics Blue mini pebble. If I had a question, Craig always answered my calls. Once his team, started, they worked tirelessly to complete in a quick time frame. I didn't feel like I had people at my house forever or that the work would never get done. One of my favorite things? No hidden fees or extra service charges. He was true to his quote. He even fixed the loose stones on our sheer descent waterfall and didn't charge extra, even after I wasn't happy with something on it and he fixed that for me the very next day. Craig made follow up visits with us to make sure everything looked good, to test the water, to add chemicals, and to make sure we understood how to take care of our new mini pebble, which is so different than the plaster we had before. Even told us which pool test kit to buy. Our pool is beautiful. We are so happy and cannot wait for our first pool party of the season. Thanks Craig!
04/26/2019
